A luxury Hotel with 100% private hot spring water, offering views of Kobe Port and Mount Rokko.

Kobe Bay Sheraton Hotel & Towers is a luxury Hotel selected for the Michelin Guide’s 4 Pavilions (the highest level of comfort), where you can enjoy the refined quality unique to the world-class Sheraton brand. Carrying on the spirit of more than 400 Sheraton Hotels in 75 countries, we welcome guests from around the world with carefully curated service and taste. With authenticity as our top priority, we offer spaces and services inspired by a human-centered approach to hospitality—providing the dignity befitting an international Hotel and a sense of comfortable relaxation. On Rokko Island, a man-made island city overlooking the lush greenery of the Rokko mountain range and sunlit Kobe Bay, unwind in style and savor to your heart’s content an exceptional bayside Hotel experience filled with global luxury and beauty.

  • This is the best Hotel our family has been using for three generations!We live nearby, but we still choose to stay here. Even though it was a busy season, I was truly impressed that you kindly accommodated our same-day requests to set up a baby guard and arrange a birthday surprise.Every time, the meals are delicious, the Facility and Onsen are spotless and well maintained, and the cleaning is thorough. The staff are always wonderful as well—everything is perfect every visit!It’s a Hotel that makes me want to work hard so we can come back again.We’ll be back!

    はなちゃんいまちゃん 8/17/2026
  • Our Onsen stay here has become a regular part of our family trips to Kobe. This time we were in town for a concert, so unfortunately we couldn’t spend as much time relaxing at the Hotel as usual, but even in a short stay we felt truly refreshed. We’ll be back again. Thank you for your hospitality!

    MINAMON 9/12/2026

Facilities and Services

See All
  • Hot spring
  • Room with Open-Air Bath
  • Spa facility
  • Fitness
  • Accessibility
Open-air bath / Free-flowing hot spring / Large public bath / Private bath / Sauna / Within a 5-minute walk from the station / Within a 5-minute walk to the convenience store. / Indoor pool / Room service
IN15:00~24:00
OUT12:00
Number of rooms267 rooms
PetNot allowed
Your childPermitted

[Short Stay] Check-in at 6:00 PM, check-out at 9:00 AM for a great deal! Enjoy a relaxing time in our natural Onsen with 100% private hot spring source.

IN 18:00~24:00
OUT 09:00
No meals ; 2 peopleTax included¥15,520〜
(USD 98.58)

【Late Check-In】Exclusive deals for check-ins after 18:00! Enjoy 100% natural Onsen from our private source.

IN 18:00~24:00
OUT 12:00
No meals ; 2 peopleTax included¥17,460〜
(USD 110.90)

Sheraton Value Stay - Natural Onsen with Free-flowing Hot Spring Water & Free Parking (No Meals)

IN 15:00~24:00
OUT 12:00
No meals ; 2 peopleTax included¥17,200〜
(USD 109.25)

Enjoy a wide-ranging Japanese and Western buffet in our sunlit morning restaurant, featuring live cooking of omelets and French toast.

IN 15:00~24:00
OUT 12:00
Breakfast included ; 2 peopleTax included¥22,260〜
(USD 141.39)

[Short Stay] Check-in at 6:00 PM, check-out at 9:00 AM for a great deal! Enjoy a relaxing time in our natural Onsen with 100% private hot spring source.

IN 18:00~24:00
OUT 09:00
No meals ; 2 peopleTax included¥17,280〜
(USD 109.76)

【Late Check-In】Exclusive deals for check-ins after 18:00! Enjoy 100% natural Onsen from our private source.

IN 18:00~24:00
OUT 12:00
No meals ; 2 peopleTax included¥19,440〜
(USD 123.48)

Best-Selling Stays

Recommended Accommodation For Travel With Junior High School Students

Accommodation Suitable For Families With Elementary School Girls

Accommodation Near Interactive Museum

Introduction of the Accommodation

Kobe Rokko Onsen “Hamasen”

A free-flowing Onsen bathing Facility that uses 100% natural hot spring water from the Hotel’s own private source, which springs up on the grounds of Kobe Bay Sheraton Hotel & Towers on resort-like Rokko Island overlooking Kobe Port and Mt. Rokko. The abundant Kobe Rokko Onsen, drawn from 1,600 meters underground within the Sheraton Hotel grounds at up to 400 liters per minute, is a high-temperature spring at 56.5°C containing sodium chloride. It is said to be effective for neuralgia, joint pain, fatigue recovery, atopic dermatitis, and sensitivity to cold, and is also known for its excellent heat-retaining properties.

Onsen

At Kobe Rokko Onsen Hamaizumi, newly opened in Sheraton Square and generously supplied with this Onsen water, you can relax in the indoor bath, enjoy the open-air bath with a refreshing breeze, and unwind in the after-bath lounge featuring a warm lounge and healing salon. For guests who wish to enjoy a more private Onsen experience—such as couples and families—private reservable baths are also available. Savor to your heart’s content our 100% natural hot spring water from our own source, bubbling up on Kobe’s seaside. [Notice] The Facility is unavailable daily from 10:30–12:30 and every Tuesday from 9:30–16:30 due to cleaning. Please note that we may also close on certain days for scheduled maintenance and equipment inspections. For applicable dates, please check “Notice of Temporary Closures for Kobe Rokko Onsen Hamaizumi” below. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation. *The esthetic salon “WINBACK SPA PRISME,” Thai traditional massage “BANGKUNMEI,” and nail salon “Salon de Sophia” operate as usual.*

Onsen

[Hours of Operation] For staying guests: 6:00–24:00 For day-use guests: 12:30–21:00 *The sauna and hot couch are available until 22:00. [Admission Fees] Adults: JPY 2,800 / Ages 3–6: JPY 1,000 / Ages 7–12: JPY 1,500 *Guests who spend JPY 2,000 or more at the restaurant or bar, Sheraton Island Club members, Marriott Bonvoy members, and residents of Higashinada Ward are eligible for a special rate of JPY 2,000 (adults). Staying guests may use the facilities free of charge during their stay (excluding certain Plans and some group bookings). *The above fees include tax and Service Fee. *Children may bathe with an accompanying adult up to age 5. [Amenities] At “Hamasen,” we provide the following amenities. • Bath towel • Hand towel • Body soap • Shampoo • Conditioner • Peeling gel • Cleansing oil (women’s bath only) • Facial cleanser • Toner • Emulsion (moisturizer) • Hair tonic

Post-Bath Lounge / Spa Living

After-bath Lounge (left photo)

The spacious post-Onsen relaxation area, designed to soothe your warmed body, features a healing salon where you can unwind at ease, as well as a warm lounge with a central fireplace where you can also enjoy yoga stretching.

SpaLiving (right in the photo)

SpaLiving, a wellness-themed relaxation area adjacent to Kobe Rokko Onsen “Hamasen,” offers a spacious post-bath lounge with self-service health check stations (body composition and vascular age) and massage chairs. Unwind with your favorite book and refresh from within after your bath with an acerola drink or ion water. Available exclusively to guests staying on the SPA-direct-access floors (Club Floor, Spa Floor, Ladies Floor, Preferred Floor). [Hours] 12:30–24:00 *Every Tuesday: 16:30–24:00; during scheduled maintenance: 18:00–24:00.

The Club Floor—often called a “hotel within a Hotel.”

Located on the upper floors of the Hotel, enjoy attentive hospitality and enhanced services, including a dedicated lounge offering food and complimentary drinks to suit every occasion. Take in panoramic views stretching across the Rokko mountain range and toward Kobe, Ashiya, and Nishinomiya, and feel the refreshing sea breeze and Rokko air on the open-air terrace deck. Enjoy a fulfilling Hotel stay in your own way.

Exclusive Lounge
Exclusive Lounge

Guests staying on the Club Floor with exclusive lounge access and a dedicated front desk can enjoy a variety of complimentary services. ■Club Lounge Business Support■ ・Wi-Fi, internet-connected PCs, copying, faxing, and printing services *Laptop rentals and other equipment are also available. ■Dedicated Check-in Desk■ Check in at the Club Lounge with its dedicated check-in desk. Enjoy relaxing music and views befitting this special floor, and complete check-in/check-out smoothly while seated. ■Fitness & Sports “The Bay Club”■ 7:00–22:00 (last entry 21:00) *The gym is open 24 hours. During your stay, you may use Fitness & Sports “The Bay Club” free of charge, featuring an indoor pool, training gym, bath area, showers, and sauna. ■In-Room Services■ ・Coffee machine, mineral water, original pajamas, newspapers, complimentary video-on-demand ■Club Floor Exclusive Amenities■ Enjoy carefully selected amenities such as soft towels, shampoo & conditioner, and a ladies’ kit to enhance your Hotel stay. A trouser press is also provided.

Sample Meal Options

Exclusive to Club Floor guests, the Club Lounge on the 19th floor offers spectacular high-floor views. Enjoy coffee, tea, juice, and other drinks while relaxing with magazines and books about Kobe, or savor pre-dinner liqueurs and hors d’oeuvres during twilight time—spend your time as you wish. *All services listed below are complimentary (self-service).* Hours (7:00–22:00)  Check-in and check-out will be handled at the Club Reception on the 2nd floor.  Breakfast buffet is served at the terrace restaurant “Garden Cafe.”  Evening Service is currently unavailable for the time being. *Children of elementary school age or younger (including elementary school students) may use the lounge until 20:00.* *Please refrain from wearing yukata or using Onsen slippers in the Club Lounge.* ■Club Lounge Facilities■ ・Wi-Fi available ・Internet-connected PCs ・Newspapers ・Magazines ・Complimentary drinks (coffee, tea, and soft drinks available at all times) ■Breakfast (7:00–10:00) Please enjoy a relaxing and healthy continental breakfast in the Club Lounge. *For the time being, breakfast buffet will be served at the terrace restaurant “Garden Cafe.”* ■Tea Service (7:00–22:00) Coffee, tea, juice, baked sweets, nuts & dried fruits are available. ■Twilight Service (18:00–20:00) In addition to beer, wine, cocktails and other beverages, each guest may enjoy one plate of cold hors d’oeuvres. ■Evening Service (20:00–21:00) Brandy, port wine, Scotch whisky, bourbon, wine; juice; coffee/tea; snacks are available. *Children of elementary school age or younger (including elementary school students) may use this service until 18:00.*

Restaurant
Restaurant

Savor delicious moments to your heart’s content at Kobe Bay Sheraton, with Cantonese cuisine made with fresh ingredients, a variety of original French dishes, and a teppanyaki restaurant on the Hotel’s top floor offering sweeping views all the way to Osaka Bay, where you can enjoy seafood and premium Japanese black wagyu beef.

Sample guest room
Room

The interior design features neoclassicism—European tradition reinterpreted with a modern sensibility. All 267 uniquely styled guest rooms are equipped with premium amenities. Deluxe Twin rooms in particular include a separate shower booth and a dedicated vanity area.

Universal Studios Japan®

Kobe Bay Sheraton Hotel & Towers is an Associate Hotel of Universal Studios Japan. It is a 25-minute direct bus ride to the park.

Directions from the Hotel to Universal Studios Japan™
Winback SPA PRISME
[IKYU.com Spa] WINBACK SPA PRISME (Winback Spa PRISME)

PRISME means “prism” in French—a multifaceted form that creates a rainbow. A rainbow is a collection of unique colors and individuality, and PRISME brings out that undiscovered beauty. Experience ultimate relaxation through our signature hand-care treatment using high-quality oils.

Make a Reservation for our luxurious spa experience in a carefully curated, high-quality space here.

Facilities and Equipment of Accommodation

  • The room
    The room
  • Restaurant
    Restaurant
  • Facilities & Services
    Facilities & Services

Notice from the Accommodation

  • Laundry Lounge "Laverie Salon"

    [Opening March 20, 2026] Laundry Lounge “Laverie Salon”

    A new space to freshen up during your stay, the “Laverie Salon,” opens this spring.

    Exclusive to staying guests, this salon features three self-service washer-dryers and a shoe-shine machine. While you wait for your laundry, you can browse books from our library and relax with a drink.

    ■ Hours: 24 hours (24H)

    ■ Facility: 3 washer-dryers, shoe-shine machine, vending machine

    ■ Fees:
    Wash & Dry (Standard) 3 kg / 120 min: JPY 800
    Wash & Dry (Small Load) 1.5 kg / 90 min: JPY 600
    Wash Only 6 kg / 30 min: JPY 500
    Additional Drying 3 kg / 30 min: JPY 200

    * Payment by cash or cashless payment (app supported)
    * This space is available exclusively to staying guests.
    * Our standard Hotel laundry service is also available.
    * Reservations are not accepted.

  • Kobe Rokko Onsen 'Hamaizumi'

    Notice of Scheduled Maintenance for Kobe Rokko Onsen “Hamasen”

    Kobe Rokko Onsen “Hamasen” schedules Facility inspection days four times a year.
    We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.


    [2026] *Scheduled 4 times per year
    Dates/Times:
    ■ Tue, 2026/1/20: Closed from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2026/4/14: Closed from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2026/7/14: Closed from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2026/10/20: Closed from 5:30 a.m. to 6:00 p.m.


    [2027] *Scheduled 4 times per year
    Dates/Times:
    ■ Tue, 2027/1/19: Closed from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2027/4/13: Closed from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2027/7/13: Closed from 5:30 a.m. to 6:00 p.m.

    ■ Tue, Oct,19 ,  Closed from  to .


    *Please note that the esthetic salon “Winback SPA PRISME,” Thai traditional massage “Bankunmei,” and nail salon “Salon de Sophia” may also be closed on these days.
    *Maintenance dates are subject to change.

Basic Information

Card information
VISA / MASTER / JCB / AMEX / DINERS / UnionPay / Debit card
Pets
Not allowed
Breakfast6:30–10:30 Buffet: Adults ¥4,427 / Children ¥2,530
Your child
You can stay.
*A nursing room is available. 8:30–20:30 (Equipped with a changing table, dedicated trash bin, hot water pot, and microwave.) *Baby cots are available free of charge. *If you book a breakfast-included Plan, breakfast is free for children up to the same number as the adults in your Reservation.
Room service
Available for use
Breakfast Menu: 7:00–11:00 Dinner Menu: 17:00–20:30
Common amenities
  • ○ Shampoo · conditioner
  • ○ Body soap · soap
  • ○ Towel · Bath towel
  • ○ Body towel · sponge
  • ○ Toothbrush set
  • ○ Comb · Brush
  • ○ Shower cap
  • ○ Hair dryer
  • ○ Shaving
  • × Shaving Gel/Foam
  • × Bath additives
  • × Yukata
  • × Nightwear
  • × Bathrobe
  • ○ Slippers
  • × facial cleanser
  • × Toner
  • × Lotion
  • × Makeup remover
  • ○ Cotton swab
  • ○ Cotton
  • × Clothing deodorizing spray
  • ○ Refrigerator
  • × Minibar
  • ○ Electric kettle
  • ○ Tea set (free)
  • ○ Television
  • × Safe
  • × Scale
  • × Trouser press
  • × Free morning edition
  • × Pay-per-view broadcast
  • ○ Satellite broadcasting
  • ○ Video on Demand
  • ○ Radio
  • × CD player
  • × DVD player
  • × Blu-ray player
  • × Speakers for portable audio
  • × In-room PCs and tablets
Facilities and Features
  • ○ Hot spring
  • ○ Rooms with open-air baths available
  • ○ Open-air bath
  • ○ Free-flowing hot spring
  • ○ Large public bath
  • ○ Private bath
  • ○ Sauna
  • × Ganbanyoku (rock bathing)
  • ○ Within a 5-minute walk from the station
  • ○ Within a 5-minute walk to the convenience store.
  • ○ Indoor pool
  • × Outdoor pool
  • × Pet-friendly
  • ○ Spa facility
  • ○ Fitness
  • × Free shuttle service
  • × Shuttle Service (Paid)
  • ○ Room service
  • × Room Service Available 24 Hours
  • ○ Barrier-free
  • × Childcare services
Indoor pool
Available period
---
Business Hours
07:00~21:30
Final admission time
21:00
Fee(Guest)
Paid ¥2,200
Fee(Non-guest)
---
Children's pool
None
Age restriction
Children aged 0–11 must be accompanied in the pool by a swimmer aged 18 or older. Children aged 12–17 must be accompanied by an adult aged 18 or older.
Pool shape
Rectangular
Pool size
Length 20m
Width 8m
Open year-round *Closed: the 3rd Wednesday of every month *All prices include 10% consumption tax. *Lockers, baths, sauna, and powder room are available. Guests under 16 are not permitted to use the sauna. *During special periods only (Golden Week, Obon holidays, New Year’s holidays, etc.), the adult pool fee is JPY 3,300 (tax included).
Esthetic Massage
Available
■Esthetic Salon “WINBACK SPA PRISME” Hours: 12:30–22:30 (last appointment 21:30) ■Traditional Thai Massage “BANGKUNMEI” Hours: 12:30–22:30 (last appointment 21:30) *Please note that business days and hours are subject to change. For details, please visit the official website.
Fitness gym
Business Hours
07:00~22:00
Final admission time
21:00
Fee(Guest)
Paid ¥2,200
Fee(Non-guest)
---
Age restriction
Guests under 20 years old are not permitted to use the fitness gym. Guests under 16 years old are not permitted to use the sauna.
*Closed: The third Wednesday of every month *All prices include 10% consumption tax. *Lockers, baths, sauna, and powder room are available. *During special periods only (Golden Week, Obon holidays, New Year holidays, etc.), the adult training gym fee is JPY 3,300 (tax included). *Operations may be suspended due to Facility maintenance. For details, please check the official website.
Public Bath
The number of Public Bath
2
Business Hours
06:00~24:00
Hot spring
Available
Free-flowing
Available
Milky hot spring water
Available
Additional Information
100% natural hot spring
Remarks
■Kobe Rokko Onsen “Hamasen”■ *Closed for cleaning from 10:30 to 12:30. *Day-use hours: 12:30–21:00. [Admission Fees] Adults: JPY 2,800 / Ages 3–6: JPY 1,000 / Ages 7–12: JPY 1,500 *The open-air bath is also available. *Except for certain special accommodation plans, staying guests may use the Onsen free of charge. *Operations may be suspended due to Facility maintenance. For details, please check the official website.
Open-air bath
The number of Open-air bath
2
Business Hours
06:00~24:00
Hot spring
Available
Free-flowing
Available
Milky hot spring water
Available
Additional Information
100% natural hot spring
Remarks
■Kobe Rokko Onsen “Hamasen”■ *Closed for cleaning from 10:30 to 12:30. *Closed every Tuesday from 9:30 to 16:30 for scheduled cleaning. *Day-use guests may use the Onsen from 12:30 to 21:00. [Fees] Adults: JPY 2,800 / Ages 3–6: JPY 1,000 / Ages 7–12: JPY 1,500 *The large public bath is also available. *Accommodation guests can use it free of charge, except for certain special accommodation Plans. *Operations may be suspended due to Facility maintenance. For details, please check the official website.
Private bath
The number of Private bath
2
Business Hours
06:00~24:00
Hot spring
Available
Free-flowing
Available
Milky hot spring water
Available
Additional Information
100% natural hot spring
Remarks
■Private Onsen “Nagomi-yu” 60 minutes: ¥5,500 (tax included) *Available to guests staying at the Accommodation only ■Private sauna with open-air bath “Towa-Nagi” 70 minutes: ¥16,500 (tax included) 90 minutes: ¥19,800 (tax included) *Available to guests staying at the Accommodation only
Room with Open-Air Bath
Hot spring
Available
Free-flowing
None
Milky hot spring water
Available
Additional Information
100% natural hot spring
Remarks
Spring quality and benefits

※Regarding the notation of "Gensen Kakenagashi"
In some facilities, heating or adding water for temperature adjustment may be performed. Additionally, please note that in some parts of the facility, the hot spring water may not be free-flowing from the source. For more details, please contact each facility.

SaunaAvailable
Hot stone spaNone
Others[Accepted E-Money Payments] ・PayPay ・Alipay ・d Payment ・Merpay ・au PAY

Reviews

Overall Score
4.38
Good (362)
  • Rooms & Amenities
    4.38
  • Facility
    4.36
  • Hospitality & Service
    4.31
  • Meals
    4.30
  • Onsen & Bath
    4.59
  • Satisfaction
    4.35

*Reviews that have been translated from Japanese.*

*Showing only reviews from 一休.com (Japanese) and Yahoo!トラベル.*

Access Information

Address
Hyogo Prefecture2-13 Koyocho Naka, Higashinada-ku, Kobe, Hyogo
TEL:+81-78-857-7000

■By Car
Approx. 10 min from the Hanshin Expressway Kobe Line “Uozaki” or “Maya” exit
Approx. 2 min after exiting the Harbor Highway
Approx. 2 min from the Hanshin Expressway Bayshore Line “Rokko Island Kita” exit
Approx. 57 min from Kansai International Airport
Approx. 40 min from Osaka International Airport
Approx. 25 min from Kobe Airport
*Hotel parking: capacity for 180 vehicles

■JR (Japan Railways)
Get off at Sumiyoshi Station (approx. 20 min from Osaka Station, approx. 15 min from Sannomiya Station),
then transfer to the Rokko Liner (approx. 8 min)

■Hanshin Railway
Get off at Uozaki Station (approx. 23 min from Umeda Station, approx. 15 min from Sannomiya Station),
then transfer to the Rokko Liner (approx. 6 min)

■Rokko Liner
Get off at Island Center Station; about a 1-minute walk to the left of the ticket gates

■Shinkansen (Bullet Train)
Approx. 20 minutes by taxi from Shin-Kobe Station

■Airport Limousine Bus
Direct service: Kobe Airport ⇔ Hotel
Direct service: Kansai International Airport ⇔ Hotel

■Local Bus

Approx. 26 minutes from Shinkansen “Shin-Kobe Station”
Approx.18 minutes from the south side of JR Kobe Line “Sannomiya Station”
Approx .20 minutesfrom Hankyu Railway “MikageStation”
Approximately17minutesfrom Hanshin Railway "MikageStation"
Please contact us for details on schedules and bus stops/boarding locations.

Parking Information
Fee
Free for guests
Parking time
Guests staying overnight receive free parking for up to 24 hours per night.
Parking space
Overall length --- Vehicle width ---Vehicle height 2 m
Number of parking spaces
180 cars available Outdoor mechanical
Valet service
Unavailable
Parking fee: Free for 24 hours per night of stay

If you spend JPY 2,000 or more at the restaurant/bar, parking is free for 2 hours; if you spend JPY 10,000 or more, parking is free for 5 hours.

If using the parking lot only:
First hour: JPY 800
Each additional 30 minutes: JPY 400
*7:00 a.m. - 12:00 midnight: Maximum charge JPY 900
12:00 midnight - 7:00 a.m.: Maximum charge JPY 1,000

Pickup and drop-off information
Unavailable

Frequently Asked Questions

Search from the Hotel Group

Search by Theme

Find by hot spring area

Find by tourist destination