Inadequate staff during peak check-in hour. It was Saturday at about 3.45pm. There was a long queue for check-in. No one offer help for our luggage and one of our members has just completed her knee operation. Our room was on the 2nd floor with no lift! Also, should ask for dinner time during our reservation so that we could have other arrangements instead of waiting until 8pm with an empty stomach! Will not recommend this hotel!