一休の日セール(20%)

札幌グランドホテルに泊まった方のクチコミ・感想

(北海道/札幌駅地下直結 徒歩10分) [全494室]
総合得点
4.47
良い (220件)
  • 客室・アメニティ
    4.46
  • 施設・設備
    4.40
  • 接客・サービス
    4.65
  • お食事
    4.74
  • 温泉・お風呂
    4.12
  • 満足度
    4.54
1.80
Mike Jin

Grand in name only

Receptionist who checked me in was no smiles, I could justify it by saying this is a cheap hotel, but alas it is Japan. The porter, an older man, who showed me to my room was very polite. Two staff members guided me even though I only had a small bag, which was unexpected. Room itself was brand new so there should be no problems there. However, my room was on a low floor and at the very end of of a long long walkway. Did not know if this was intentional. Price wise, it was expensive for the size, and that it’s in a small city such as Sapporo. Windows were very small due to the building’s history. View was quite problematic as the office workers from the building right across can see into the room throughly. The bathroom was very claustrophobic and cheap looking, but new and clean. No breakfast is included but I prefer room service anyway, and a 1000 yen voucher could be used. There were no staff members outside and when I came in, no one guided me, making me a bit confused.

  • 客室・アメニティ2
  • 施設・設備2
  • 接客・サービス2
  • お食事
  • 温泉・お風呂1
  • 満足度2
  • 2025/8/6~
  • 1名 1室
  • 【グランドクラシック】ダブルルーム/禁煙(21平米)
  • 食事なし

施設からの返信

金 尚宇 様 Thank you very much for using the Sapporo Grand Hotel. However, we sincerely apologize for any dissatisfaction you may have experienced in various areas. We will once again strive to provide service that puts our customers first and restore their trust. Thank you very much for your valuable feedback. Sapporo Grand Hotel Accommodations Manager

札幌グランドホテルのすべてのクチコミを見る