The staff's smiles and exceptional service reflected the heartwarming hospitality of the Hotel. From welcome drinks, Onsen manju, lobby concerts, kimono-clad staff, foot baths, to ice cream vending machines—every thoughtful touch created an extraordinary experience. Surrounded by

I had a very pleasant stay in a clean, spacious Room. The in-room bath was also comfortable, and I was able to truly relax—spending time in the hammock after bathing and enjoying the beer in the refrigerator. The Room was well equipped with items to make my stay comfortable, incl

The view was excellent, and we were able to relax while enjoying the scenery from the room and the open-air bath. The meal after a refreshing bath was also fantastic. Each dish had unique touches, and the staff provided tips on how to enjoy them best, making everything truly de

Wrapped in the gentle scent of sandalwood throughout the property, we instantly felt our anticipation rise—“Ah, we’ve come somewhere truly special.” The Room we stayed in this time was “Sen.” It was just the right size for two, and both the size of the private open-air bath and

All Rooms are suites, and I enjoyed an elegant time soaking in the in-room open-air Onsen bath again and again. If you want the luxury of doing nothing, Hakone Suishoen is the place! Each dish prepared by the head chef is like a work of art—absolutely delicious—so both my heart a

It was my first visit in a while, and the chef’s outstanding cuisine is among the very best in Hakone. True to its reputation, I was impressed by the skill honed through many years of experience as a former sous-chef at Auberge Au Mirador. From check-in to being shown to my Room

The staff's courteous service, the room amenities, the open-air bath, and the lineup of food and drinks made this a highly satisfying stay. They provided yukata, samue, and pajamas, and the design of the sacoche and slippers for going out was also lovely. The scent of the incense

The facility was impeccably clean, the large public bath was spacious with a variety of options, and the private open-air bath in our room was exceptional. The meals were incredibly delicious, with beautifully arranged dishes that delighted both our eyes and taste buds. All a

The overall design sense of the facility is excellent. The open-air bath in the Room is spacious and offers a very pleasant view. The staff's hospitality is outstanding. The complimentary beer, alcohol, coffee, and sweets in the lobby are also wonderful. The Japanese-style dinn

- Both dinner and breakfast were delicious. The ingredients and seasoning were well prepared, and the timing of service was perfect. - I stayed in a Western-style Room, and it was spacious enough. - Thank you for preparing champagne for my birthday. - Some information onlin

Thank you very much for your gracious hospitality. You even prepared unexpected services, and thanks to you I was able to spend an irreplaceable time that truly soothed both body and mind. From the comfortable Shuttle Service in such a fine vehicle, to the dignified yet perfectly

The free-flow champagne service at the entrance was a delightful touch, making me feel special from the very start of my stay. The warm smiles and attentive service from all staff members added to an overall pleasant experience. A truly exceptional accommodation filled with h

The private open-air bath in the room was amazing, and I used it many times, haha. Above all, the food was incredibly delicious, and they even prepared a complimentary birthday plate for me, making it the best trip to Hakone. Thank you very much. Next time, I would like to

The staff were excellent, and we chose the breakfast-included Plan; we were also grateful for the surprise dessert plate. We could even see Mt. Fuji from the dining area—it was amazing. The private open-air bath in our Room was fed directly from the hot spring source, warming us

I was completely satisfied with everything. I was a bit concerned about the lack of a large public bath, but since the open-air bath in the room was an Onsen, it was not a problem at all. We didn't have to leave our dog behind, so it became a dog-first trip. The staff who atten

The baths were also great. The in-Room bath was nice, but the large public bath was wonderful as well. Being able to enjoy clear water early in the morning while listening to birdsong was exceptional. The towels were comfortable too. At an Accommodation of this level, I imagine s

Both dinner and breakfast were luxurious spreads that left us completely full. Unfortunately, we couldn't make room for the complimentary soy sauce ramen offered at night. The room was clean with excellent amenities, and the private Onsen in the room was spacious and perfect f

It was a wonderful Hotel! We chose a Plan that included two sessions in the private family bath, and it was such a relaxing time together as a family—making great memories. All the staff were kind, and we enjoyed an elegant stay. Everything was spotless and incredibly comfortable